Vacancies
Become part of Betwinner, an international digital platform operating within the online entertainment and gaming sector. We focus on building stable, secure, and scalable technological solutions for a global audience. Betwinner brings together professionals from different regions, offering remote career opportunities within a structured and transparent working environment.
Product Manager
Type: Remote
Key Skills: Product strategy, Roadmap planning, Agile/Scrum, Analytics, Stakeholder management
Qualifications: Bachelor’s degree in Business, IT, or related field. Minimum 3 years of experience as a Product Manager, preferably in iGaming, fintech, or digital platforms.
Role: Define and manage product vision and roadmap for online casino and gaming services. Work closely with development, design, and marketing teams to deliver user-focused features.
Duties:
- Define product requirements and prioritize features based on business goals.
- Manage product roadmaps and ensure timely delivery.
- Analyze user behavior and performance metrics.
- Collaborate with cross-functional teams to improve product quality.
- Gather feedback and optimize user experience continuously.
Content Manager
Type: Remote
Key Skills: Content strategy, SEO, Copywriting, Editorial planning, CMS management
Qualifications: Bachelor’s degree in Marketing, Communications, or related field. At least 2 years of experience in content management or digital publishing. Experience in gambling or gaming content is a plus.
Role: Plan, create, and manage high-quality content for casino and betting platforms to improve brand trust and user engagement.
Duties:
- Develop and manage content strategies for web platforms.
- Create and edit SEO-friendly articles and landing pages.
- Coordinate with designers and developers for content publishing.
- Monitor content performance and optimize based on analytics.
- Ensure consistency of tone, branding, and messaging.
Customer Support Specialist
Type: Remote
Key Skills: Customer support, Communication skills, Problem-solving, CRM systems
Qualifications: High school diploma or higher. Previous experience in customer support is preferred. Experience in online gaming or casino support is an advantage.
Role: Provide high-quality support to users, ensuring a positive and reliable customer experience on the platform.
Duties:
- Respond to user inquiries via chat and email.
- Resolve account and technical issues efficiently.
- Escalate complex cases to relevant departments.
- Maintain accurate records of user interactions.
- Contribute to improving support processes and FAQs.
Technical Support Engineer
Type: Remote
Key Skills: Technical troubleshooting, Customer support systems, Issue tracking, Web & mobile platforms knowledge
Qualifications: Bachelor’s degree in Information Technology or related field, or equivalent practical experience. Previous experience in technical support or IT service roles is preferred. Good written and verbal communication skills in English.
Role: Provide reliable technical support for users and internal teams. Act as a bridge between customers and technical departments to ensure stable platform operation and a positive user experience.
Duties:
- Diagnose and resolve technical issues related to web and mobile platforms.
- Respond to user inquiries via support systems and communication tools.
- Escalate complex issues to development or infrastructure teams.
- Document incidents, solutions, and support processes.
- Assist in improving support workflows and service quality.
